Terms of service
1. General Information
This online shop is operated by Tantū Caqui. By accessing and using this online shop, and by making a purchase, you agree to these Terms of Service.
We reserve the right to update or amend these terms at any time. Any changes will take effect upon their publication on this online shop.
We recommend that you check this page regularly to stay informed about the conditions applicable to the use of the online shop.
2. Products and availability
All products featured in the online shop are subject to stock availability.
We strive to ensure that the descriptions, images and prices shown are correct. However, occasional errors may occur, and we reserve the right to correct any information without prior notice.
3. Orders
When placing an order, the customer undertakes to provide true and complete information.
Once the purchase is complete, the customer will receive an order confirmation email. This email does not yet constitute definitive acceptance of the order, which may be cancelled in exceptional circumstances, such as:
- an error in the price or product description;
- unavailability of stock;
- suspicion of fraud or misuse of the platform.
4. Prices and payments
All prices shown are in euros (€) and include VAT at the current statutory rate, unless otherwise stated.
Payments are processed via secure methods available on the online shop.
We reserve the right to change prices at any time, and the price charged will always be the one shown at the time of order confirmation.
5. Deliveries
Orders are sent to the address provided by the customer at the time of purchase.
Delivery times are estimates and may vary depending on the destination or factors beyond the company’s control, such as logistical or operational delays on the part of the carrier.
6. Returns and refunds
The conditions relating to returns, exchanges and refunds are detailed in the Returns and Refunds Policy available on this website.
7. Intellectual Property
All content on this website, including text, images, logos, design and graphic elements, is the property of Tantū Caqui or used with the permission of the respective owners.
The reproduction, distribution or use of this content without prior authorisation is prohibited.
8. Limitation of Liability
The company cannot be held liable for any indirect damages resulting from the use of this website, temporary service interruptions or misuse of the platform by the user.
9. Governing Law
These Terms of Service are governed by Portuguese law.
In the event of a dispute, the courts of the area where the company has its registered office shall have jurisdiction, without prejudice to the available alternative dispute resolution mechanisms.